Your customer just asked for an EPD. What now?

A customer asks for an Environmental Product Declaration (EPD). What happens next?

Before committing to a deadline, starting a data-collection exercise, or commissioning an EPD, you need to understand what the customer actually needs, what your business already has in place, and the fastest credible route to respond.

This practical training is designed for manufacturers dealing with real customer, tender, procurement, or product data requests.

You’ll learn how to translate an EPD request into clear business and technical requirements, identify the data and people you need internally, and understand the route from product data to a verified, publishable EPD.

No prior LCA or EPD expertise is required.

What you’ll learn:

• How to decode an EPD request: Understand whether your customer needs a published EPD, product carbon data, or evidence for a tender, certification, or procurement requirement.
• How to choose the right EPD route: Know the key questions to ask about the product, market, standard, program operator, scope, and deadline before committing.
• How to assess your EPD readiness: Identify the product, production, supplier, energy, transport, waste, and other data you will need, and who should own it internally.
• How the EPD process works: Follow the journey from goal and scope through data collection, LCA modeling, verification, publication, and customer use.
• How to avoid common causes of delay: Spot missing data, unclear ownership, scope issues, unsupported assumptions, and other problems before they create rework.
• How to respond confidently to customers: Leave with a practical framework for providing credible answers even when you do not yet have an EPD.

Why this matters for manufacturers

An EPD request is rarely just a sustainability question.

It may be connected to a sales opportunity, specification, tender, procurement requirement, building LCA, certification scheme, or changing regulatory expectations.

Handling the request well means more than producing a document. It means understanding what proof the customer needs, deciding how quickly your organization can provide it, and building product environmental data that can be reused across future commercial and compliance needs.